Returns & Refunds

We want you and your pet to be happy with your order. Contact us within 30 days of delivery to request a return.

Before sending anything back

Email support@qupaw.com with your order number and the reason for the return. Our support team will review the request and provide the correct return address and instructions. Returns sent without authorization may not be accepted.

Return eligibility

Items must be unused, clean, and returned with their original packaging. Personalized items, gift cards, hygiene-sensitive products, and items marked final sale are not eligible unless they arrive damaged or defective.

Return shipping

Customers are responsible for return shipping costs for preference-based returns. If an item arrives damaged, defective, or incorrect, contact us with photos so we can make it right.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected. Bank processing times may vary. Original shipping charges are non-refundable unless the order was incorrect or defective.