FAQ

Where do you ship?

We currently ship to addresses within the United States. Available delivery methods and charges appear at checkout.

How long does delivery take?

Most U.S. orders arrive within 3–11 business days after order confirmation. Carrier, weather, holiday, and address delays may affect delivery.

How can I track my order?

Tracking details are emailed when your order ships. It may take 24–48 hours for the carrier’s first scan to appear.

Can I change or cancel an order?

Email support@qupaw.com as soon as possible. We cannot guarantee changes once fulfillment begins.

What is your return window?

Contact us within 30 days of delivery. Items must meet the conditions described in our Returns & Refunds policy.

What if my order arrives damaged or incorrect?

Email your order number and clear photos of the item and packaging to support@qupaw.com so we can review the issue.

Can items arrive separately?

Yes. To deliver products efficiently, one order may ship in more than one package. Tracking is provided for each package when available.