Our 30-day return promise
You may request a return within 30 days of delivery. Items must be unused, clean, and in their original condition and packaging unless they arrived damaged or incorrect.
1
Contact us
Email support@qupaw.com with your order number and reason for return.
2
Receive instructions
We will confirm eligibility and provide the correct return address.
3
Send the item
Use a trackable service and retain the shipping receipt.
4
Get your refund
Approved refunds are sent to the original payment method after inspection.
Non-returnable items
Used, worn, personalized, final-sale, hygiene-sensitive, or damaged-through-misuse items may not qualify. Original shipping charges and return shipping costs are generally non-refundable unless the item was incorrect or defective.
Do not send returns without contacting us first.
Return locations vary, so our team must provide the correct address.